What is the shelf life of your cookies? We bake all of our cookies to order. Once they cool from the oven, we box them up and send them out the door to you. We don’t use preservatives (Nonna wouldn’t approve!), so our cookies are best if you enjoy them within a week. We doubt that they will sit on your shelf that long; they are deliciously hard to resist. To ensure freshness and longevity (although, really, how can you resist not eating them right away?!), cookies can be stored in a seal bag/container and frozen for up to 3 months. Are your cookies organic? All the ingredients our Nonne used to make their cookies came right from the village. The eggs came from the family chickens, the butter came from Mr. Visocco’s cows. The flour was milled in the village. The hazelnuts for our Nocciola came from a tree in the backyard. To make cookies with love in the tradition of our Nonne, we only bake with the finest, all natural ingredients that we can find. The cows that produce the butter and milk for our cookie batter are hormone free. Our eggs are cage free and hormone free. Our sugar is organic as are the lemons which provide a hint of flavor in many of our cookies. We don’t use preservatives. Not every ingredient is certified organic, but everything is as natural and fresh as we can find. Do you use preservatives? Absolutely not. Never. Nope. Are your gluten free cookies made in a gluten free processing facility? Yes! Our products have been certified gluten free by the GFCO, which includes annual inspections, regular product testing, and continuous ingredient reviews. It’s a rigorous process that we’re happy to undertake so that everyone can enjoy our cookies. I have an allergy to certain ingredients. Does your factory process these ingredients? Many of our cookies contain tree nuts, which are a recognized allergen by the FDA. Additionally, some of the cookies contain dairy ingredients such as butter, cream, or milk, as well as eggs. Although we are meticulous about cleaning our equipment between batches, the cookies with these ingredients are made in the same facility as our cookies without, thus there is a potential for cross contamination. With that in mind, each cookie contains a list of the allergens present. You can view the ingredient list for each cookie in our online store … What payment methods to you accept? We accept major credit cards (Visa, Mastercard and American Express) as well as PayPal. What if I’m not happy with my order? If there’s anything about your order that doesn’t put a smile on your face, we want to know about it pronto. Please ring us at 877-497-6173 or send us an email. We want your experience with our cookies to be fantastico. product returns: Cookies are a consumable and perishable product and are not eligible for returns. Should your product be damaged in shipping please take a picture and send us an email. Should you be otherwise unhappy for any reason with your cookies, please see the previous section. We want your experience with our cookies to be fantastico.