Shipping FAQs

When will my order arrive?

All of our shipping originates from our bakery in San Marcos, California. Once you complete your order, we get baking and ship to you within three days. Our online store allows you to choose your shipping speed and receive a delivery estimate during the checkout process.

What are the shipping costs?

Shipping costs vary depending upon what shipping method you select, the destination and the weight of your order. Our online store allows you to choose your shipping method and calculates the price during the checkout process.

How can I get a status of my order?

You should have received an order confirmation email after completing the checkout process. We also will send you a tracking number by email once your order ships. If you haven’t received either of these messages, please feel free to email us or give us a call at 877-497-6173. We’d be delighted to hear from you.

Will my order require a signature?

Not unless you request it during the checkout process.

Can I make a change to my order?

We’re happy to make changes to orders up until they ship. Contact us by phone at 877-497-6173 or email us.

Can I pick up my order?

If you are local, absolutely! We are located north of San Diego in San Marcos, California. Contact us by phone at 877-497-6173 or email us to arrange for order pickup.

How do you pack your cookies for delivery?

We ship our cookies in sturdy packing and with TLC so that they arrive at your door dry and well. None of our cookies require refrigeration.

Do you ship internationally?

We currently ship to all 50 United States.